We may change this Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 2018.
Personal Information We May Collect
We may collect the following personal information:
- Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
- Information that you provide by filling in forms on our website, such as providing your contact details and when you sign up to subscribe to obtain updates and offers.
- Information posted on our social media sites including photos, comments, tags, etc.
- Information provided to us when you communicate with us for any reason, including providing testimonials on your recent sale and / or service history.
Use Of Personal Information
The information that we collect and store relating to you on our website and social media pages is primarily used to enable us to provide you with a high level of customer service in relation to the purchase of a new or used motorhome or the provision of service related activities. This may include feedback received from existing customers about their personal usage of their purchased motorhome, including photos and opinions expressed about their experiences.
Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors, based on the information collected above.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Storing Your Personal Data
Data that is provided to us is stored on our secure network and / or relevant applications. Details relating to any transactions entered on our website will be encrypted to ensure its safety.
Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.
You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
How to deal with complaints and requests
You have a right to request access and correct your personal information held by us, if you find that the information held is not accurate, up to date or complete.
You are also entitled to make a complaint about our handling of your personal information.
Both these services are free of charge.
To protect your privacy, we will need evidence of your identity before we can provide you with your personal information or in the instance where you require an update to be made to your stored personal information.
To assist in your complaint or request, could you please contact the Privacy Officer using the details below. We will undertake to respond to any complaint or request within 30 days. If the complaint or request will take longer than 30 days, we will provide you with a date by which to expect a response.
How we protect your Personal Information
This website is hosted in North America in secure facilities. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.
We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your personal information is restricted to employees who need it to provide benefits or services to you.
Privacy Officer Contact Details
You can contact the Privacy Officer using various channels:
Please address your letter to the Privacy Officer, PMH Manufacturing Pty Limited, PO Box 711, Biggera Waters, QLD, 4216.
Please send your email to the Privacy Officer at firstname.lastname@example.org
Please call (07) 5597 4400 and request to speak to the Privacy Officer.