Privacy Policy and Terms of Use & Warranty

Website and Social Media Privacy Policy

Policy Statement.

PMH Manufacturing Pty Limited (ABN: 79 618 698 025) trading with the registered business name Paradise Motor Homes is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or any of our registered social media pages, then you can be assured that it will only be used in accordance with this Privacy Policy.

This Privacy Policy provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.

We may change this Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 2018.

Personal Information We May Collect.

We may collect the following personal information:

  • Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
  • Information that you provide by filling in forms on our website, such as providing your contact details and when you sign up to subscribe to obtain updates and offers.
  • Information posted on our social media sites including photos, comments, tags, etc.
  • Information provided to us when you communicate with us for any reason, including providing testimonials on your recent sale and / or service history.

Use Of Personal Information.

The information that we collect and store relating to you on our website and social media pages is primarily used to enable us to provide you with a high level of customer service in relation to the purchase of a new or used motorhome or the provision of service related activities. This may include feedback received from existing customers about their personal usage of their purchased motorhome, including photos and opinions expressed about their experiences.

Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors, based on the information collected above.

Website Analytics.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics by reviewing your choices as described in Google’s Privacy Policy.

This website also interfaces with social media sites such as Facebook, Instagram, Twitter and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other personal information.

Storing Your Personal Data.

Data that is provided to us is stored on our secure network and / or relevant applications. Details relating to any transactions entered on our website will be encrypted to ensure its safety.

Disclosing Your Information.

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

How to deal with complaints and requests.

You have a right to request access and correct your personal information held by us, if you find that the information held is not accurate, up to date or complete.

You are also entitled to make a complaint about our handling of your personal information.

Both these services are free of charge.

To protect your privacy, we will need evidence of your identity before we can provide you with your personal information or in the instance where you require an update to be made to your stored personal information.

To assist in your complaint or request, could you please contact the Privacy Officer using the details below. We will undertake to respond to any complaint or request within 30 days. If the complaint or request will take longer than 30 days, we will provide you with a date by which to expect a response.

How we protect your Personal Information

This website is hosted in North America in secure facilities. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.

We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your personal information is restricted to employees who need it to provide benefits or services to you.

Privacy Officer Contact Details

You can contact the Privacy Officer using various channels:

Via mail

Please address your letter to the Privacy Officer, PMH Manufacturing Pty Limited, PO Box 711, Biggera Waters, QLD, 4216.

Via email

Please send your email to the Privacy Officer at pmh@paradisemotorhomes.com.au

Via phone

Please call (07) 5597 4400 and request to speak to the Privacy Officer.

Your Consent

By using this site, you consent to the collection and use of your personal information as outlined in this Privacy Policy. If you decide to change your consent to the collection and use of your personal information, please contact the Privacy Officer, as above.

If we decide to change our Privacy Policy, the latest version of the Privacy Policy will be posted on this website.

Website Terms and Conditions of Use

The information contained in this website is for general information purposes only. The information is provided by Paradise Motor Homes and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Paradise Motor Homes. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or an endorsement of the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Paradise Motor Homes takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

*3 YEAR / 200,000km Paradise Motorhome Manufacturer’s Warranty
& *5 YEAR Paradise Motorhome Structural Guarantee

(1) Appliances Covered by their Respective Warranties. (2) Chassis Covered by Respective Warranty. (3) Oasis Series 3 Years Manufacturer’s Warranty only.

Every new Paradise Motorhome comes with a comprehensive and class leading 3-year Paradise manufacturer’s warranty and a 5-year structural guarantee, our promise to you, that your Paradise Motorhome is free from workmanship or material defects.

Your Paradise warranty period commences from the date of delivery/hand over.

  • 3-year Paradise Motorhomes manufacturer’s warranty and 5-year Paradise Motorhomes structural Guarantee.
  • Covers workmanship and materials against defects.
  • Includes coverage for interior and exterior components.
  • Applies from the day of registration.
  • Once approved, warranty work will be carried out free-of-charge.
  • Enables you to holiday with complete confidence.

Warranty repairs and replacements will be undertaken by Paradise Motorhomes or an authorised repairer and are free of charge unless an on-site repair is requested, in which case a service call fee will apply.

Unless the owner has prior written consent from Paradise Motorhomes, the owner will not be reimbursed under the Warranty for repairs undertaken by an unauthorised repairer.

Have a sales or technical question?

Our friendly sales manager will be happy to answer any questions you have.

Call today on (07) 5597 4400 or request a call or email back using this form.

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