How will we achieve our Vision?
At Paradise, our relationship does not end when you sign the contract. You can take confidence from the fact that the company selling you your motorhome is the company building you your motorhome. It is also the company that can service and maintain your motorhome throughout its life. We want your journey and our journey to be shared. We are committed to providing our customers with an exceptional experience, starting from the initial sales
discussions, right through to ensuring your investment is maintained. To improve on our customer’s experience, we have developed a customer service excellence training programme for our front office staff.
We are also committed to reviewing our production procedures to ensure our systems are consistent and include process improvement documentation. As part of this exercise, we are formalising gate checks between sections as well as the continuance Production Quality Assurance sign off, and have now introduced a Pre-delivery Quality Assurance sign off, for your peace of mind.
Safety has always been the hallmark of a Paradise Motorhome.
At all times, we strive to exceed Australian Design Rules and government regulations to ensure the safety of you, your loved ones and all road users.
We believe that a commitment to safety is not just about the product, but also about the employee who is responsible for the creation of this world class product. As such we have embarked on an extensive work, health and safety management system with an external partner.
We believe that in the longer term this will cement our end to end commitment to safety and improve growth, sustainability and development of our brand, ultimately your journey.